FAQ

How long does shipping take?

Orders are usually dispatched within 1–2 business days and typically arrive within 7–12 business days internationally.

Do you provide tracking?

Yes. Once your order has been dispatched, you’ll receive tracking information when available.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help before the order is dispatched.

What if my order arrives damaged?

Please contact us with your order number and photos of the damaged item. We’ll review the issue and help you with the next steps.

Do you accept returns?

Yes, we accept returns according to our return policy. Please contact us before sending an item back.

Do you ship internationally?

Yes. We offer international shipping to many countries.

Will I have to pay customs or taxes?

Depending on your country, your order may be subject to customs duties, taxes, or other fees. These charges are the customer’s responsibility.